Frequently Asked Questions (FAQ)

Participants

No. You do not need to register an account to enter for events.

However, you will need to enter your personal data every time you enter for an event. Registered members only need to enter their personal data once, for their Online Entry profile and it will automatically complete the fields when entering for an event.

Registered members can login with an account, using their ID Number and password. This provides them with extended features such as previous race results, order history, news & profile information. They only have to enter their personal detail once for their Online Entry profile, which provides an easier process for registration of events.

Unregistered members will need to capture their personal data every time they register for an event. Race results are not linked to their profile and will not be saved for future use. They also miss out on personalized offers and promotions from event coordinators.

You can signup any time for an Online Entry account. Go to the Online Entry website and click on register. Follow the instructions to complete the registration process. Checkout the guides section on this support website for a video demonstration on how to register.
Yes you can. You will need to enter their ID number or passport number. You can use the same cellphone number and email address as your own account as the proof of entry will be sent to that email address.
Yes you can. Online Entry allows participants to use the same e-mail address for correspondence.

PLEASE NOTE: Information such as order confirmations and event registration details will be sent to the specified e-mail address.

Your proof of registration / entry ticket will be sent via e-mail. You can print out the confirmation as proof for the event ticket.
You will receive an email confirming that payment was successful and the order is complete. Click the verify entry button on the event details page for the specific event you wish to enter and type your SA ID number / Passport number to confirm. The status of your order will be displayed.
Yes you can.

Please note that EFT payments will only be updated after the payment reflects in the bank account of Online Entry. This is a manual process and may take up to 4 working days to be processed.

You can collect your merchandise at the event on the day. Goodie bag collection information will be provided by the event organiser and NOT by Online Entry.
You can only cancel your order if the order was not confirmed. After clicking the confirm button, you cannot cancel your order.

Event Organisers

Click on the “List Your Event” link on the Online Entry website and follow the instructions. Please visit the video guides section on this support site for a step by step guide.
Online Entry is free to use for event organisers. We do not charge any hidden fees.

However, the Online Entry service is integrated with PayFast as the payment gateway. All fees and charges from PayFast will be paid by the event organiser. For more information regarding the fees, please visit the link below:

Transparent pricing that makes business sense

All banking charges regarding entries and payments which are charged by the bank will be paid by the event organiser.

Yes you can. Login to the administration system and click on the “Events” link. A list of your events with stats will be displayed.
Once the event is completed and all transaction fees have been processed, you can request a payout from Online Entry.
Yes you can. Please visit the video guides section on this support site for a step by step guide.
Yes you can. Please ensure that the format of your results csv file is correct.
Yes you can. However, the Online Entry system is fully integrated into the ChipTimer software.